Asks After Every Finished Job
About an hour after a job is marked done, the customer gets one email from the business, sent only between 8 AM and 8 PM where the business is. At most one reminder follows.
01Our Product
TripleReviews, Our Review App.
TripleReviews is a review-request app built and operated by Point Higher (Resonate Agency LLC). After a job is done, it emails the business's own customers and gives every one of them the same button to leave a Google review.
- Built By
- Point Higher
- Operated By
- Resonate Agency LLC
02Features
What The App Does
It asks a business's own customers for an honest review, once the work is done, and treats every customer the same.
The Same Button For Every Customer
Every customer lands on the business's own review page with the same Leave A Google Review button. Nobody is filtered out first. A customer with a problem can also tell the owner privately, and their review button still works.
60-Second Video Reviews
When the business turns it on, customers can record a short video testimonial from the same page.
Works With The Customer List You Have
Customers come in from HubSpot, Follow Up Boss, Square, Pipedrive or a CSV file, and only customers whose job is finished are asked.
03Google Business Profile
How TripleReviews Will Work With Google Business Profile
Coming Soon, After Google's Approval
This part is built and switched off until Google approves our access to the Business Profile API. None of it is live yet, and owners reply to reviews in Google as they do today.
What The Owner Controls
- Only The Owner ConnectsThe connection starts with the owner's own click and their own Google sign-in. The permission it asks for is Google's business.manage scope.
- Their Reviews In One PlaceTripleReviews reads the reviews of the connected location into the owner's dashboard, and emails the owner when a new one arrives.
- Every Reply Is The Owner'sThe owner posts, edits or deletes each reply with their own click.
- Auto-Replies Are OptionalThey are off by default. Turned on, they answer only new 4 and 5 star reviews with the owner's own template. Reviews of 1 to 3 stars always wait for the owner.
How The Data Is Handled
- Google access tokens are encrypted with AES‑256‑GCM and never shown or logged.
- Reviews not refreshed for 28 days are deleted, inside Google's 30-day limit.
- Disconnecting revokes access at Google and deletes every review, reply and location detail at once.
- Business Profile data is never sold, never used for ads and never used to train AI.
- When our team helps inside an account, it sees no Google data.
TripleReviews is independent software. It is not affiliated with, endorsed by or certified by Google.
04The Company
Who Makes TripleReviews
Point Higher is a digital marketing agency in Miami for local businesses. Its company, Resonate Agency LLC, builds and operates TripleReviews: the same team writes the software, runs it and answers its support.
- App
- TripleReviews · triplereviews.com
- Operated By
- Resonate Agency LLC, doing business as Point Higher
- Based In
- Miami, Florida
- App Support
- info@triplereviews.com
- Point Higher Contact
- v@pointhigher.com
- Google Cloud Project
- triplereviews · 294389767285
05FAQ
Questions About TripleReviews
Is TripleReviews Part Of Point Higher?+
Yes. TripleReviews is built and operated by Resonate Agency LLC, the company that does business as Point Higher. The app has its own website, triplereviews.com, and its own support address, info@triplereviews.com.
Do I Need Point Higher's Marketing Services To Use It?+
No. TripleReviews is its own product, priced per location on triplereviews.com.
Does TripleReviews Only Ask Happy Customers?+
No. Every customer whose job is done gets the same request and the same Leave A Google Review button. Asking only happy customers for reviews is against Google's policies, and TripleReviews is built not to do it.
Can TripleReviews Reply To My Google Reviews Today?+
Not yet. Replying from TripleReviews is coming soon, after Google approves our Business Profile API access. Until then, you reply in Google as you do now.
Where Is The Data Kept?+
In the United States, on Vercel with a Neon Postgres database. Everything is encrypted on its way to and from the app, and the database and its backups are encrypted too.
06Next Step
See TripleReviews For Yourself
The app, its pricing and its legal pages are on triplereviews.com. Questions about the app go to info@triplereviews.com.